Classification data preparation

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{
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  "task_description": "Classify the bank customer service requests into one of the provided classes",
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  "classes_description": {
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    "balance_not_updated_after_bank_transfer": "Requests about a completed bank transfer not yet reflected in the account balance. The funds have been debited but not credited, indicating a delay in processing the outgoing transfer.",
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    "balance_not_updated_after_cheque_or_cash_deposit": "Requests regarding a recent cheque or cash deposit not showing up in the available account balance. The customer's ledger balance does not reflect the deposit after some time has passed.",
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    "card_payment_fee_charged": "Requests questioning an unexpected or additional fee charged for making a payment or purchase with a debit or credit card. The customer seeks clarification on the reason for the fee.",
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    "cash_withdrawal_charge": "Requests related to being charged a fee for withdrawing cash from an ATM. The customer wants to know the reason, the exact fee amount, and if it can be waived.",
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    "declined_cash_withdrawal": "Requests about attempting to withdraw cash from an ATM but having the transaction declined. The customer has tried multiple ATMs but still faces the same issue with their card.",
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    "direct_debit_payment_not_recognised": "Requests regarding an unauthorized direct debit payment charged to the account. The customer claims they did not set it up and wants the bank to investigate its validity.",
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 }
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}

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{"question": "Why is there a fee for getting cash?", "answer": "cash_withdrawal_charge"}
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{"question": "I was declined when I tried to take out cash!", "answer": "declined_cash_withdrawal"}
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{"question": "I deposited some money, but the balance has not changed.", "answer": "balance_not_updated_after_cheque_or_cash_deposit"}
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{"question": "It has been a couple of hours but I do not see my balance updated, can you help?", "answer": "balance_not_updated_after_bank_transfer"}
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{"question": "There is a payment showing on my app that I didn`t do. Will you please cancel this payment and refund my money ?", "answer": "direct_debit_payment_not_recognised"}
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{"question": "How do I know which payments I make will have additional fees? Where can I find this information online?", "answer": "card_payment_fee_charged"}
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{"question": "how come i was declined", "answer": "declined_cash_withdrawal"}
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{"question": "I deposited a cheque and its been days and I still haven`t received the cash!!", "answer": "balance_not_updated_after_cheque_or_cash_deposit"}
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{"question": "You promised no fees but now I`ve got one. What the hell!?", "answer": "card_payment_fee_charged"}
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{"question": "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "answer": "balance_not_updated_after_bank_transfer"}
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{"question": "Why is there a direct debit to my account? I didn`t do that.", "answer": "direct_debit_payment_not_recognised"}
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{"question": "Do cash withdrawals cost anything?", "answer": "cash_withdrawal_charge"}

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{"context":"Canceling my order is what I need to do right now."}
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{"context":"I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do."}
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{"context":"To many charges on my card how do I go about fixing that?"}
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{"context":"I got less cash than what I specified at the ATM."}
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{"context":"Why is my last cheque deposit taking so long?"}
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{"context":"A payment shows up on the app that I never made."}
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{"context":"My cash withdrawal was short."}
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{"context":"I would like to receive a refund for something I bought."}
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{"context":"I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?"}
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{"context":"I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?"}

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base:
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  task: classification